Delogue is looking for a German-speaking Customer Success Manager

German-Speaking Customer Success Manager for the Fashion & Apparel Industry

About Us

Delogue is a PLM (Product Lifecycle Management) system. Think of us as the digital backbone for brands and manufacturers within the fashion and lifestyle business. Our cloud-based solution streamlines the entire design and development process—from the first sketch to the final product. We help brands manage everything in one place: samples, materials, technical specifications, and communication with their suppliers. We replace messy spreadsheets and endless email threads while collecting crucial data points for further operations and reporting.

Our success comes from a deep understanding of the challenges our clients in the fashion and lifestyle industry face, and a commitment to providing a solution that is flexible, collaborative, and efficient.

Join us and become a part of a company that is shaping the future of fashion. You’ll be working with a diverse, international team in a fast-paced and supportive environment. If you're excited by technology, find energy in driving processes, and want to contribute to an IT system that makes a tangible difference for businesses around the globe, we want to hear from you.

The Role

As a member of our Customer Success team, you'll be based in our Copenhagen office and work closely with new and existing customers, primarily brands within the fashion and lifestyle industry. Your main responsibilities will involve onboarding/training of new users and providing continuous customer care on the Delogue PLM platform. Your goal is to ensure our customers use the system as effectively as possible to meet their business objectives and that they remain customers for many years to come. This role requires a solid understanding of the work processes involved in fashion or lifestyle product development.

Your Responsibilities

● Onboarding of new German and international customers by guiding them through the setup and implementation of the Delogue PLM platform. This includes process analysis, configuration of existing IT, and hands-on user training.

● Provide daily expert customer care and support to ensure our customers are successful and challenges are solved.

● Conduct training sessions, both remotely and in-person, to help our users master the platform.

● Serve as a trusted advisor to our customers, understanding their unique challenges in fashion product development and helping them leverage Delogue PLM to its full potential.

● Act as the voice of the customer internally, collaborating with our product and development teams to drive improvements and development of new features.

● Drive up-sell opportunities whenever possible

We're looking for

● Excellent both German and English communication skills (verbal and written)

● A solid understanding of the fashion or lifestyle industry, particularly in product development, design, and production.

● Passion for technology and an eagerness to develop new skills.

● Talent for explaining complex topics in a simple, clear way.

● A proactive, problem-solving mindset and a genuine desire to help others succeed.

● Natural patience, humility, and a passion to guide customers effectively to success.

● A structured approach to work diligently and follow up on ongoing processes, as well as a solid understanding of complex processes and the ability to maintain focus.

● Team spirit - in our team, we help each other, we are flexible, and transparent about both challenges and successes

We Offer

● A meaningful role in a fast-growing SaaS company: You'll be part of a team that's genuinely changing how the fashion industry operates, helping brands become more efficient, collaborative, and sustainable.

● The perfect blend of fashion and tech: Work at the exciting intersection of two dynamic industries

● Structured Onboarding and Training: Our onboarding process is designed to get you up to speed quickly and confidently. You'll be a part of an experienced team that will guide you through the Delogue platform, our customer base, and the specific skills you need to succeed. We believe in continuous learning. You'll have regular one-on-one sessions with your manager to discuss your progress, development, and overall well-being.

● A supportive and international team: Join a diverse group of passionate, open-minded individuals who believe in open communication, collaboration, and a positive work environment.

● Flexible work-life balance: We trust our employees to manage their own time. You'll have the flexibility to balance your work in our Copenhagen office with your personal life.

● Competitive salary and benefits: We offer a salary that matches your skills and experience, along with a pension plan and comprehensive health insurance

● A vibrant office culture: Enjoy working in our beautiful office in Copenhagen Ø, with a focus on team-building events, social gatherings, and a friendly atmosphere. Have your lunch with your colleagues in the backyard and join the Friday bars for a fun start to the weekend.

Required Experience:

● 3 years of experience in design or buying roles within the Fashion/Apparel industry

● Fluent in German and English, both spoken and written

Preferred Experiences (not mandatory):

● Experience with Delogue PLM or another PLM system

● Experience with Business Central or another ERP system

● Teaching and project management experience

Practicalities:

● Interviews will be held on an ongoing basis, and the recruitment process ends when the right candidate is found.

● Any questions can be directed to Ulla Bang Jørgensen, Head of Customer Success. Email: ubj@delogue.com

Company: Delogue PLM (www.delogue.com)

Location: On-site in Copenhagen, Østerbro